Grievance Process
COMPLAINTS - GRIEVANCES - CONCERNS
For Parents & Students
Informal Complaint Process
The Board encourages students and parents to discuss their concerns with the appropriate teacher, Campus Behavior Coordinator , or the Superintendent who has the authority to address the concerns. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.
Contact the Staff Member
The most direct route to resolving a concern is to confer directly with the person involved (principal, teacher, coach, etc.).
Contact the Campus bEHAVIOR COORDINATOR
The Superintendent and the Campus Behavior Coordinator Iis responsible for the school’s operation. Explanations of policies and procedures and all types of campus information are available in campus administration offices. The Campus Behavior Coordinator is available through email, phone, and in-person communication.
Contact the SUPERINTENDENT
If the issue is unresolved after talking with the Campus Behavior Coordinator, contact the Superintendent (432) 345-2515 or tlowrance@terrell.esc18.net.
Formal Grievance and Complaint Process
A student or parent may initiate the formal process by timely filing a written complaint form. In most circumstances, students and parents shall file Level One complaints with the Campus Behavior Coordinator.
Formal complaints must be filed within 15 days of the date the student or parent first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance.
Even after initiating the formal complaint process, students and parents are encouraged to seek informal resolution of their concerns. A student or parent whose concerns are resolved may withdraw a formal complaint at any time.
If the student or parent has not received the relief requested from the formal complaint at Level 2 or if the time for a response has expired, the student or parent may submit a Level 3 Parent/Students Appeal form to appeal the decision to the Board.
GRIEVANCE/COMPLAINT FORMS